I want to claim for

Individual Business

insurance.

Select the category below to submit your claim.

Family & Home

Medical

Personal Accident

Travel and Leisure

Motor

Claim for Outpatient below HK$10,000

Outpatient below HK$10,000 Claim Process

Each claim is different, let us guide you through your claim:

STEP 1

File your claim

You can file your claims by

Downloading LibertyHK app - scan the QR code available on iOS or Android app store. Login to your Liberty Health Club (LHC) account or register one if you don't have.

Submit your claim on EasyClaim online portal

STEP 2

Submit claims

Submit claims with all relevant documents within 90 days from the date of consultation.

The screen captured of receipt(s) should show the name of the patient (must be identical with ID card), diagnosis, date of consultation, itemised medical bills with the attending physician’s chop, and signature.

STEP 3

Process your claim

We will receive your claim submission instantly and it will be processed around 3-5 working days.

STEP 4

Payment

Claim payment will be processed to the mode of payment that you have selected.

Your top questions, answered

What is the grace period to submit a claim?

All claims must be lodged with all relevant documents within 90 days from date of consultation.
What are the supporting documents required?

The screen captured of receipt(s) showing the name of the patient (must be identical with ID Card), diagnosis, date of consultation, itemised charges with the attending physician’s chop, and signature.

Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.
How much can I claim from my policy?

This depends on the benefit of entitlement in your policy. Please refer to the Schedule of Benefits.
What is a deductible/co-insurance?

The portion of costs for which the insured person/claimant is responsible. The deductible/co-insurance is applicable for each and every diagnosed medical condition for which a claim is made within any one policy year.
What if we have questions about the claim settlement?

Please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.
How can I check my claim status?
- For claim via LibertyHK app, please check under the Claim History section (in progress/past claims).
- For claim via EasyClaim, please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.
- You may also check online for your claim history and payment advice after login to LHC member account
What is my benefit coverage?

You may check the benefits outline of your medical benefit in the LibertyHK app. Details can be referred to as the policy.
What is the maximum reimbursement claim amount for LibertyHK app?

Receipt amount limit at HK$10,000.
What types of claim are eligible to be submitted via the LibertyHK app?
All General Physician and Dental claims are eligible, including the following:
- General Physician
- Chinese Medical Practitioner
- Outpatient Specialist Consultation
- Physiotherapy or Chiropractic Treatment
- Outpatient Diagnostic Laboratory Test
- Routine Physical check-up
- Dental benefit
- Advance Lab. Test (MRI/CT SCAN/PET SCAN)
- Day surgery
Can LibertyHK app speed up the claim procedure? If so, how much faster?

Once you submit a claim on the app, we will receive your medical claim instantly. Members can submit and track their claims anytime.
Is LibertyHK app user-friendly? How to track claim records?

It is very user-friendly. After logging into the app, please select “Claim History”. You will be able to check all claims in progress and past claims. You may call our service hotline (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.