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Claim for Outpatient above HK$10,000

Outpatient above HK$10,000 Claim Process

Each claim is different, let us guide you through your claim:


File your claim

Fill in the relevant claim forms and mail all original copies of relevant documents to Liberty within 90 days from the date of consultation.

Medical Claims Department - Liberty International Insurance Limited, 13/F Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong

File your claim

Process your claim

Upon receiving all original supporting documents, the claim will be processed an estimated 10 working days.

Process your claim


Claim payment will be processed to the mode of payment that you have selected.


Your top questions, answered

  1. What is the grace period to submit a claim?

  2. What are the supporting documents required?

  3. Can I email Liberty the scanned documents instead?

  4. How much can I claim from my policy?

  5. What is a deductible/co-insurance?

  6. How can I get back my claim receipt?

  7. What if we have questions about the claim settlement?