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Claim for Outpatient above HK$3,000

Outpatient above HK$3,000 Claim Process

Each claim is different, let us guide you through your claim:
Applicable to MediLink, proMedico and VHIS Series - Flexi Plan

STEP 1

File your claim

Fill in the relevant claim forms and mail all original copies of relevant documents to Liberty within 90 days from the date of consultation.

Medical Claims Department - Liberty International Insurance Limited, 13/F Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong

File your claim
STEP 2

Process your claim

Upon receiving all original supporting documents, the claim will be processed an estimated 10 working days.

Process your claim
STEP 3

Payment

Claim payment will be processed to the mode of payment that you have selected.

Payment

Your top questions, answered

  1. What is the grace period to submit a claim?

  2. What are the supporting documents required?

  3. Can I email Liberty the scanned documents instead?

  4. How much can I claim from my policy?

  5. What is a deductible/co-insurance?

  6. How can I get back my claim receipt?

  7. What if we have questions about the claim settlement?