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Liberty Health Club

Claim Now

I want to claim for

Individual Business

insurance.

Select the category below to submit your claim.

Family & Home

Medical

Claims_Personal Accident

Personal Accident

Claims_Travel & Leisure

Travel and Leisure

Motor

home

Claim for Home Protector Plus

Home Protector Plus Claims Process

Each claim is different, let us guide you through your claim:

STEP 1

File your claim

Fill in insurance claim form(s) as soon as the happening of an event giving rise to a claim and submit to us with the supporting documents.

File your claim

STEP 2

Acknowledge

You will receive an acknowledgement from Liberty that we have received your claim submission.

Acknowledge

STEP 3

Process your claim

Upon receiving all original documents, Liberty will process your claim.

Process your claim

STEP 4

Receive your claim amount

You will receive an email from Liberty that payment will be processed to the mode of payment that you have selected.

Receive your claim amount

Your top questions, answered

What are the supporting documents required for claims on loss or damage to building, renovations, improvements and contents?
- Photographs of the damaged property
- CCTV footage showing the incident/loss, if available
- Purchased invoices/receipts of the damaged/lost property
- Assessment report from repairer on the cause and extent of damage
- Repair/replacement quotations of the damaged/lost property (Please submit the quotations for our approval before making any repairs/replacement)
- Police Report, (Burglary, robbery or theft) – must be made within 24 hours of the incident
What are the supporting documents required for claims on third party legal liability?
- Details of the third party including name, identification number, telephone number and address
- Name, telephone number and address of any witnesses
- All relevant writs summons correspondence and documents served on you by any third party
- Photos of the damaged third party items, if available
- CCTV footage showing the incident, if available
Please note the Insured should immediately notify claim upon receipt of third party claim or report the circumstances that may give rise to a claim. Please note the Insured is not to admit any liability to the third party and forward any/all third party correspondence(s) to Liberty Insurance.
What are the supporting documents required on claims for personal accident - death?
- Death certificate, autopsy report, coroner’s findings, proof of relationship between insured & claimant (i.e. copy of marriage/birth certificate
What are the supporting documents required on claims for personal accident - permanent disability?
- Medical/specialist report

Downloads

Domestic Helper Claim Form 1.145 MB

Property Damage and/or Consequential Loss Claim Form 1.138 MB

Public Liability Claim Form 767.147 KB