inpatient 1400x400

Claim for Hospitalisation (Inpatient)

Hospitalisation (Inpatient) Claim Process

Each claim is different, let us guide you through your claim:

STEP 1

File your claim

Fill in the Claim Form - Hospitalisation/Surgical and submit all original copies of relevant documents via your Human Resources or mail to Liberty at 13/F Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong, attention to Medical Claims Department.

  • Part I to be completed by the Insured/Claimant
  • Part II to be completed by the attending physician
File your claim
STEP 2

Acknowledge

You will receive an email acknowledgment from Liberty around 4 working days after we receive your claim submission.

Acknowledge
STEP 3

Process your claim

Upon receiving all original and supporting documents, the claim will be processed an estimated 14 working days.

Process your claim
STEP 4

Payment

You will receive a notification from Liberty for reference and claim payment will be processed to the mode of payment that you have selected.

Payment

Your top questions, answered

  1. What is the grace period to submit a claim?

  2. What are the supporting documents required for Hospitalisation/Surgical?

  3. Can I go to any physician or hospital I want?

  4. Do you cover the cost of obtaining medical certificates needed to support the claim?

  5. Can I email Liberty the scanned documents instead?

  6. I am claiming from 2 insurance companies. What is the procedure?

  7. How much can I claim from my policy?

  8. I have multiple admissions in hospital, how do I submit the claim?

  9. What is a deductible/co-insurance?

  10. How can I get back my claim receipt?

  11. What if we have questions about the claim settlement?

  12. How can I settle the shortfall?