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Claim for EZCare

EZCare Claim Process

Each claim is different, let us guide you through your claim:

STEP 1

File your claim

You can file your claims by
 

  • Downloading LibertyHK app - scan the QR code available on iOS or Android app store. Login to your Liberty Health Club (LHC) account or register one if you don't have.

    QR code of app

google store apple store

OR

claims phone
STEP 2

Submit claims

Submit claims with all relevant documents within 90 days from the date of consultation.

The screen captured of receipt(s) should show the name of the patient (must be identical with ID card), diagnosis, date of consultation, itemised medical bills with the attending physician’s chop, and signature.

claims login
STEP 3

Process your claim

We will receive your claim submission instantly and it will be processed around 3-5 working days.

Process your claim
STEP 4

Payment

Claim payment will be processed to the mode of payment that you have selected.

Payment

Download

file icon Cashless Hospitalisation 573.587 KB download icon file icon Cashless Day Surgery, Advanced Lab and Hospitalization via Liberty’s network clinics 828.692 KB download icon file icon Claim Form - Hospitalisation/Surgical 738.989 KB download icon file icon Hospital Confinement Pre-admission Cost Review Form 668.511 KB download icon