inpatient 1400 x400

Claim for Hospitalisation (Inpatient) above HK$10,000

Hospitalisation (Inpatient) above HK$10,000 Claim Process

Each claim is different, let us guide you through your claim:

STEP 1

File your claim

Fill in the Claim Form - Hospitalisation/Surgical and mail all original copies of relevant documents to Liberty at 13/F Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong, attention to Medical Claims Department.

  • Part I to be completed by the Insured/Claimant
  • Part II to be completed by the attending physician

Pre-assessment and Cashless Hospitalisation Services
Applicable to individual and group policy members

Fill in the Hospital Confinement Pre-admission Cost Review Form and submit through our Liberty HK App before hospital admission. Click here for more details and submission steps.

 

File your claim
STEP 2

Acknowledge

We will send you an email acknowledgement in around 4 working days upon receipt of your claim submission.

Acknowledge
STEP 3

Process your claim

The estimated claim processing time is 14 working days upon receipt of all original required supporting documents.

Process your claim
STEP 4

Payment

You will receive a notification from Liberty for reference and claim payment will be processed through the mode of payment you have selected.

Payment

Your top questions, answered

  1. What is the grace period to submit a claim?

  2. What are the supporting documents required for Hospitalisation/Surgical?

  3. Can I go to any physician or hospital I want?

  4. Do you cover the cost of obtaining medical certificates needed to support the claim?

  5. Can I email Liberty the scanned documents instead?

  6. I am claiming from 2 insurance companies. What is the procedure?

  7. How much can I claim from my policy?

  8. I have multiple admissions in hospital, how do I submit the claim?

  9. What is a deductible/co-insurance?

  10. How can I get back my claim receipt?

  11. What if we have questions about the claim settlement?

  12. How can I settle the shortfall?